Noord-Zorg: mail that sorts itself.
A care organisation was drowning in incoming documents and email. Now AI triages everything and routes it to the right file — a staff member rejects or approves.
An inbox that was never empty.
At Noord-Zorg, hundreds of letters, forms and emails came in every week: referrals, authorisations, claims. Everything was reviewed and filed into the right record by hand.
A document could sit for days before someone picked it up. Clients and referrers waited on a reply stuck in an unmanageable pile.
Care is bound by rules: a wrong record or a missed authorisation is no small thing. Speed and care were pulling against each other.
AI that pre-sorts, a human that decides.
We first mapped the real document flows: which types, which senders, which next step. That produced a sharp scope — triage and routing, nothing more.
AI reads each incoming document, recognises the type and proposes the right record. A staff member sees the suggestion and rejects or approves — nothing goes through blind.
We connected the intake to the existing record system and mailbox, so documents land in the right place the moment a human gives the green light.
Lead time that dropped.
1,200 documents a week are now triaged and pre-sorted automatically. The staff member checks instead of sorts — faster and calmer.
Lead time from arrival to the right record fell by four days. Referrers and clients get a noticeably earlier reply.
Retyping is gone and the audit trail is complete: every decision is a human's, every document is traceable. Speed and care together.
Document AI on your own data.
- Document AI
- RAG
- Python
- React
- PostgreSQL
- Mailbox integration
- Record integration
- Audit trail
We've lost the sense of falling behind. The mail pre-sorts itself and we keep control where it matters.